SALINE

Chaque lampe en céramique est façonnée à la main et réalisée sur commande. En raison de la nature artisanale et personnalisée de ces pièces, les lampes fabriquées sur commande ne peuvent être ni échangées ni remboursées après validation de la commande.

Avant fabrication, toutes les informations relatives au modèle, aux dimensions, à la finition et aux délais sont confirmées avec le client.

Exceptions

Un échange ou une solution pourra être proposé dans les cas suivants :

• Produit endommagé à la livraison Merci de signaler le problème dans un délai de 48 heures après réception, accompagné de photos de l’emballage et de la pièce.

• Défaut de fabrication ou non-conformité Si la pièce présente un défaut ou ne correspond pas à la commande validée, nous nous engageons à réparer, remplacer ou proposer une solution adaptée.

Particularités des pièces artisanales

Chaque lampe est réalisée à la main : de légères variations de texture, de forme ou d’émail peuvent apparaître et font partie du caractère unique de la pièce.

DELIVERY

The prices shown do not include shipping costs. For all international orders , please contact us to obtain a customized quote.

Each ceramic lamp is carefully packaged, respecting the piece, to ensure its protection throughout transport.

Orders are shipped once the item is completed, according to the manufacturing time indicated at the time of purchase. You will receive a confirmation upon shipment.

We take great care with every shipment. However, if your package arrives damaged, please contact us within 48 hours of receipt , sending us photographs of the package and the item.

SHIPPING

Prices shown do not include shipping costs . For all international orders, please contact us so we may provide a tailored quotation.

Each ceramic lamp is carefully packaged, with full respect for the piece, to ensure its protection throughout transit.

Orders are shipped once the piece is completed, according to the production timeline communicated at the time of purchase. A confirmation is sent upon dispatch.

We take great care with every shipment. However, if your parcel arrives damaged, we kindly ask you to contact us within 48 hours of receipt, including photographs of both the packaging and the piece.

Atelier HD offers international delivery to all destinations worldwide. The packages are shipped via FedEx.

Once shipped, an order cannot be cancelled. Pre-ordered and limited edition items cannot be cancelled. Please note that shipments outside Belgium may be subject to import duties and taxes, which are the responsibility of the recipient.

Please contact your local customs office for more information on applicable duties and taxes in your country. Furthermore, we are legally required to declare the full value of the package contents, and we cannot alter the value on your invoice or receipt.

Atelier HD offers international shipping to destinations worldwide. All parcels are shipped via FedEx.

Once an order has been dispatched, it cannot be canceled. Pre-ordered and limited-edition items are non-cancellable.

Please note that shipments outside Belgium may be subject to import duties and taxes, which are the responsibility of the recipient.

For more information regarding applicable duties and taxes in your country, please contact your local customs office. Please also note that, by law, we are required to declare the full value of the contents of each parcel and cannot alter the value stated on your invoice or receipt.