ANNIE

Each ceramic lamp is handcrafted and made to order. Due to the artisanal and personalized nature of these pieces, made-to-order lamps cannot be exchanged or refunded after the order has been confirmed.

Before manufacturing, all information relating to the model, dimensions, finish and delivery times is confirmed with the customer.

Exceptions

An exchange or a solution may be offered in the following cases:

• Product damaged upon delivery
  Please report the problem within 48 hours of receipt , accompanied by photos of the packaging and the part.

• Manufacturing defect or non-conformity
  If the part has a defect or does not correspond to the validated order, we undertake to repair, replace or offer a suitable solution .

Characteristics of handcrafted pieces

Each lamp is handmade: slight variations in texture, shape or enamel may appear and are part of the unique character of the piece.

Exchange and Refund Policy

Each ceramic lamp is handcrafted and made to order . Due to the artisanal and custom nature of these pieces, lamps made on demand cannot be exchanged or refunded once the order has been confirmed.

Before production begins, all details regarding the model, dimensions, finish, and production time are confirmed with the client.

Exceptions

An exchange or another appropriate solution may be offered in the following cases:

Product damaged during delivery
Please report the issue within 48 hours of receiving the package , including photos of both the packaging and the piece.

Manufacturing defect or non-conformity
If the piece presents a defect or does not correspond to the confirmed order, we will repair, replace, or propose an appropriate solution .

Characteristics of handmade pieces

Each lamp is made by hand. Slight variations in texture, shape, or glaze may occur , and are part of the unique character of the piece.

DELIVERY

The prices shown do not include shipping costs.
For all international orders , please contact us to obtain a customized quote.

Each ceramic lamp is carefully packaged, respecting the piece, to ensure its protection throughout transport.

Orders are shipped once the item is completed, according to the manufacturing time indicated at the time of purchase. You will receive a confirmation upon shipment.

We take great care with every shipment. However, if your package arrives damaged, please contact us within 48 hours of receipt , sending us photographs of the package and the item.

SHIPPING

Prices shown do not include shipping costs .
For all international orders, please contact us so we may provide a tailored quotation.

Each ceramic lamp is carefully packaged, with full respect for the piece, to ensure its protection throughout transit.

Orders are shipped once the piece is completed, according to the production timeline communicated at the time of purchase. A confirmation is sent upon dispatch.

We take great care with every shipment. However, if your parcel arrives damaged, we kindly ask you to contact us within 48 hours of receipt, including photographs of both the packaging and the piece.

Atelier HD offers international delivery to all destinations worldwide.
The packages are shipped via FedEx.

Once shipped, an order cannot be cancelled. Pre-ordered and limited edition items cannot be cancelled.

Please note that shipments outside Belgium may be subject to import duties and taxes, which are the responsibility of the recipient.

Please contact your local customs office for more information on applicable duties and taxes in your country. Furthermore, we are legally required to declare the full value of the package contents, and we cannot alter the value on your invoice or receipt.

Atelier HD offers international shipping to destinations worldwide.
All parcels are shipped via FedEx.

Once an order has been dispatched, it cannot be canceled. Pre-ordered and limited-edition items are non-cancellable.

Please note that shipments outside Belgium may be subject to import duties and taxes, which are the responsibility of the recipient.

For more information regarding applicable duties and taxes in your country, please contact your local customs office. Please also note that, by law, we are required to declare the full value of the contents of each parcel and cannot alter the value stated on your invoice or receipt.